How can I get in touch about a BULL product?

You can contact us by filling out the form on our contact page or by emailing contact@bull-global.com

Our team will get back to you as quickly as possible to assist with your inquiry.

How is a quote prepared?

We prepare each quote based on your specific needs, including the machine size and configuration you’re looking for. Our team is happy to guide you and recommend the right setup for your application.

Can I see or try a mini excavator before buying?

As our machines ship directly from the factory, in-person demonstrations are not available. However, we can provide detailed photos and videos, and even arrange a video call so you can see the machine and ask any questions. Feel free to reach out, we’re happy to help.

Is a deposit required to reserve a mini excavator?

If the product is not currently in stock, a deposit is required to start production. Once received, we will begin manufacturing your order.

The remaining balance must be paid prior to shipment.

How do I order spare parts or additional attachments?

You can contact our team through the website. Once we receive your request, we’ll process the order and arrange shipping as quickly as possible.

Are spare parts readily available?

Most spare parts are available and can be shipped promptly. In the rare case that a part is out of stock, additional lead time may be required to source and deliver it.

Do you offer support after the warranty period?

Yes. Even after the warranty period, we continue to support our customers with parts and guidance. If needed, we can also recommend trusted sources for parts.

What are the delivery times for spare parts?

Delivery times vary depending on availability:

Common parts: typically shipped quickly with short delivery times

Non-stock parts: sourced and shipped as soon as available

Special or imported parts: may require additional lead time depending on origin

When is my order confirmed?

Your order is confirmed once you approve the quote and receive confirmation from our team.

Can I modify my order?

Yes. Changes to the model or configuration can be made before the order is finalized. Contact us through the website and we’ll assist you with any updates.

Can I cancel my order?

Yes. Orders can be canceled prior to final confirmation. If a deposit has been requested or paid, cancellation terms will be outlined in your order agreement.

When and how do I pay for my machine?

For delivered orders, full payment is required before shipment. We accept bank transfers, including standard and instant transfers. Additional payment methods may be available depending on your location.

Can I see the machine before completing payment?

Yes. We can provide detailed photos and videos, and arrange a video call so you can see the machine and ask any questions before completing your purchase.

Do you offer financing options?

Financing options may be available depending on your location and eligibility. Contact us for more information, and we’ll guide you through the available options.

What are the financing terms?

Financing terms vary based on the provider and your profile. Details such as duration, approval requirements, and early repayment options will be outlined during the application process. Contact us for more information.

What are the delivery times and process?

Delivery times depend on availability and your location. Machines in stock are ready to ship quickly, while others may require additional lead time. The average delivery time is approximately 40 days from order placement to final delivery. Contact us to get an accurate delivery estimate for the specific machine you’re interested in. Delivery is arranged directly to your location, and the machine arrives ready for use.

What are the delivery costs?

Delivery costs vary based on the machine and destination, but will be included in you quote. Contact us for a detailed shipping quote tailored to your location.

What warranty is included?

All machines come with a 2-year limited parts warranty covering key mechanical components. If you need support, simply contact our team and we’ll assist you with the process.

What happens after the warranty period?

After the warranty period, parts are no longer covered. However, we can provide guidance and assist with sourcing and shipping spare parts as needed.